SHIPPING & STORE PICKUP
STORE PICKUP
Cairns Locals can shop online and collect in store at
Shop 6/12 Spence Street, Cairns City, QLD 4870
You will be notified when your order is ready to be picked up. If your order is within business hours, your order will normally be ready to be picked up within 15 minutes.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
All orders are processed and packed within 24 hours of placement (During Business hours excluding weekends and public holidays) but most orders placed before 2pm on business days will be shipped same day. If you require your order to be sent urgently, we are more than happy to help! Just email us at hello@sunnyandwest.com.
TRACKING YOUR ORDER
Once your parcel has been dispatched from our store, you will be notified via email with your tracking information. If you haven't received this email please check your junk folder or email us at hello@sunnyandwest.com
AUSTRALIA
Free standard shipping when you spend over $200 AUD
Orders under $200 AUD are a flat rate charge of:
- Standard - $10 AUD
- Express - $15 AUD
SHIPPING TIMES
Shipping times will depend where you are located. All orders are processed with Australia post. Their recommendations are;
Standard - 4 - 7 Business Days
Express - 1 - 4 Business Days
More accurate Delivery details will be provided in your confirmation email.
Any delivery date or time specified by us is a best estimate only and Sunny and West will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
INTERNATIONAL
We offer Standard international shipping through Australia Post. Estimated shipping time is 6 to 27 business days.
- Flat rate fee of $35.00
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. SUNNY AND WEST is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
*PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR INTERNATIONAL DELIVERY TIMES DUE TO COVID-19*